服务条款
1. 服务内容
厦门脉搏网络科技有限公司（下称“我们”）提供连接企业客户（下称“客户”）与 WhatsApp Business Platform 的软件平台。我们是 Meta 的技术服务商（Tech Provider）。消息费用由 Meta 直接向客户的 WhatsApp Business Account 收取；我们仅就平台使用收费。
2. 客户义务
客户应：
- 遵守 WhatsApp Business 消息政策与 WhatsApp 商业政策
- 在发送营销消息前取得最终用户的明确同意，并保留同意记录
- 立即执行用户的退订请求
- 遵守适用法律，包括 GDPR、ePrivacy、TCPA 与 CAN-SPAM
- 不发送违禁内容，包括非法商品、受限地区的博彩、成人内容、误导性宣传等
3. 我们的权利
当 Meta 质量评级下降、投诉率上升或我们发现违反政策的行为时，我们可以暂停或限制消息发送。对于反复违规的账户，我们可以终止服务。
4. Meta 的角色
Meta 可以独立限制或禁用客户的 WhatsApp Business Account。我们对 Meta 的决定不承担责任。
5. 费用
平台费用以双方签署的订单或合同为准。除法律另有规定外，已付费用不予退还。
6. 责任限制
在法律允许的最大范围内，我们的责任以客户在前 3 个月内支付的费用为限。我们不对间接或后果性损失，以及由 Meta 或电信网络导致的消息投递失败承担责任。
7. 适用法律
本条款受中华人民共和国法律管辖。因本条款产生的争议，由我们所在地有管辖权的人民法院管辖。
8. 联系
厦门脉搏网络科技有限公司，zengjing@imbshop.com
Terms of Service
1. Service
Xiamen Maibo Network Technology Co., Ltd. ("we", "us") provides a software platform that connects business clients ("Clients") to the WhatsApp Business Platform. We are a Meta Tech Provider. Message fees are billed by Meta directly to the Client's WhatsApp Business Account; we bill only for Platform usage.
2. Client obligations
Clients must:
- Comply with the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy
- Obtain explicit opt-in from end users before sending marketing messages, and keep records of that consent
- Honor opt-out requests immediately
- Comply with applicable law including GDPR, ePrivacy, TCPA and CAN-SPAM
- Not send prohibited content, including illegal goods, gambling where restricted, adult content or misleading claims
3. Our rights
We may suspend or throttle messaging when Meta quality ratings drop, when spam complaints rise, or when we detect policy violations. We may terminate accounts for repeated violations.
4. Meta's role
Meta may independently restrict or disable a Client's WhatsApp Business Account. We are not responsible for Meta's decisions.
5. Fees
Platform fees are set out in the order form or contract signed by both parties. Fees are non-refundable except as required by law.
6. Limitation of liability
To the maximum extent permitted by law, our liability is limited to fees paid by the Client in the preceding 3 months. We are not liable for indirect or consequential damages, or for message delivery failures caused by Meta or telecom networks.
7. Governing law
These terms are governed by the laws of the People's Republic of China. Disputes shall be submitted to the competent people's court at our place of business.
8. Contact
Xiamen Maibo Network Technology Co., Ltd., zengjing@imbshop.com